TB
Themba B
1 reviews | Active since Jul 2010
30 Jul 2024, 13:37
***** transactional banking - appalling service!
It's been 14 days since I lodged an enquiry to the ***** department and was told I'd receive a response within 7 working from an investigator. I have had no response since then and have followed up twice and have been told the matter will be escalated and should receive a call within 48hrs, still NOTHING! I
I run a business and I am being held ransom for something I know nothing about! I need to operate!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Jul 2024, 13:42Hi Themba
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Jul 2024, 13:42
Official
Hi Themba
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
TB
Themba B's updateReviewer Update
31 Jul 2024, 12:03Hi
I still haven't received a call from anyone, why are you God with peoples livelihoods?
I still haven't received a call from anyone, why are you God with peoples livelihoods?
TB
Themba B's update31 Jul 2024, 12:03
Reviewer Update
Hi
I still haven't received a call from anyone, why are you God with peoples livelihoods?
I still haven't received a call from anyone, why are you God with peoples livelihoods?
TB
Themba B's updateReviewer Update
02 Aug 2024, 16:13This still hasn't been resolved. I received a call from the Complaints Resolution centre who advised that they wil follow up with the relevant department and committed to call me yesterday, it's now 4pm and I still haven't heard from them. The level of arrogance, lack of transparency and inconsideration is really sickening.
TB
Themba B's update02 Aug 2024, 16:13
Reviewer Update
This still hasn't been resolved. I received a call from the Complaints Resolution centre who advised that they wil follow up with the relevant department and committed to call me yesterday, it's now 4pm and I still haven't heard from them. The level of arrogance, lack of transparency and inconsideration is really sickening.
Standard Bank's replyOfficial
02 Aug 2024, 16:49Hi Themba
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2024, 16:49
Official
Hi Themba
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***