Transactional banking

This is not the first time complained about this issue to the Standard Bank. For some reason, they are always have problems with their vital cards. Just yesterday my baby was sick and needed to get medication. My bank card declined twice. And my spending limit for the month is R50.000, I only use about R5000 a month. When I escalated the issue with Standard Bank it took them 24 hours to rectifiy the issue. I'm happy is resloved. I am demending compinsation for the inconvience its not my fault standard bank was down. I was really effected. Had to borrow money from friend with interest.