transactional********

WHOM IT MAY CONCERN

Dear Sir/Madam

Firstly I would like to say, ever since I've opened up my 1st bank account here at Standard Bank in 2009/2010.i've never opened another one because i'm one of the proud members of this bank.

However in 2021 I app**** for a home loan and It was declined by standard Bank, instead I got approved by a bank that I'm not even banking with.

When I discovered that there's a pending ***** investigation, I did not have a problem with that. What finds me so flabbergasted is the fact that, I received no phone call, no message nor email to alert me with regards to this *****.

I only knew about this when I wanted to make a bond payment, as I had a new arrangement with the home loan bank, I couldn't because I knew nothing about the *****.

I did send what is needed of me to do, I then received an email saying the investigation will take no more than 7 working days. Today is the seventh day and my account is still frozen.

This matter could've been dealt with ages ago had I been alerted from the word go. Its now month end again and I need to make payments, please defrost my account so that I can make payments.

I HOPE THIS MATTER WILL BE RESOLVED BY TOMORROW AND MY ACCOUNT WILL BE DEFROSTED AS I NEED TO MAKE PAYMENTS URGENTLY!!!.

Regards Paul Malgas.