CM
Carine M
1 reviews | Active since May 2013
02 Nov 2021, 08:29
Transaction withdrawal not reversed that was unsuccesful.
Good day,
On Sunday we made a withdrawal of R 2500 at a ABSA ATM McIntyre Road in Parow. The transaction was unsuccessful and the slip said that the transaction will be automatically reversed. Unfortunate it was not reversed immediately . For two days i have checked my statement and nothing was reversed. Please be so kind and advise and investigate the matter. Thank you.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Nov 2021, 09:17Dear Carine M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply02 Nov 2021, 09:17
Official
Dear Carine M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
CM
Carine M's updateReviewer Update
02 Nov 2021, 12:26Absa's reply:
02 Nov 2021, 10:36
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Kind regards
Nthabiseng Sibande
Customer Value Management
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
CM
Carine M's update02 Nov 2021, 12:26
Reviewer Update
Absa's reply:
02 Nov 2021, 10:36
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Kind regards
Nthabiseng Sibande
Customer Value Management
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
CM
Carine M's updateReviewer Update
02 Nov 2021, 12:26Good day,
Please find Absa response and reference number . Kindly ensure that the matter is resolved at soonest convenience. Thank you
Please find Absa response and reference number . Kindly ensure that the matter is resolved at soonest convenience. Thank you
CM
Carine M's update02 Nov 2021, 12:26
Reviewer Update
Good day,
Please find Absa response and reference number . Kindly ensure that the matter is resolved at soonest convenience. Thank you
Please find Absa response and reference number . Kindly ensure that the matter is resolved at soonest convenience. Thank you
CM
Carine M's updateReviewer Update
02 Nov 2021, 12:27Absa's reply:
02 Nov 2021, 10:36
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Kind regards
Nthabiseng Sibande
Customer Value Management
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
CM
Carine M's update02 Nov 2021, 12:27
Reviewer Update
Absa's reply:
02 Nov 2021, 10:36
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Thank you for bringing this matter to our attention and your reference number is C-***6. You have traken the correct process in reporting this matter with your bank which is Standard bank and your bank will liaise with Absa to try and reverse the ATM withdrawal.
Kind regards
Nthabiseng Sibande
Customer Value Management
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd