Transaction reversal

First I went to standard bank to make a new bank card as i lost the previous one and they tell me that it is R80 The next this i see a deduction of R120.<br> <br> 2nd I wanted them to reverse a payment as i made an error of using my cellphone number instead of an account number to transfer the money. i asked them to reverse the transaction that i made via the mobile app, they told me that they cant help me rather i should call their contact center. after calling the call center i was told that a form will be sent to me i should sign it and mail it back to them. i did that a seven days passed without hearing anything from them, today on the 9th i call them and they tell me that my call was not logged. i had to go through a process of about 30 mins for my call to be logged. now after resending the recall form they are telling me that they cannot help me and i should call my branch to assist me, the very same branch i went to on the 3rd, and the very same branch that asked me to call customer service<br> <br> Why am i being toyed with