Transaction query remains unresolved since 18 May 2022

I am so tired of trying to sort out a transaction for a mere R200 on my masterpass account. I have logged so many queries but keep getting promises to receive feedback within 24 hours. STILL NO FEEDBACK since query was placed. It has now been a week. You were VERY QUICK to debit my account with the funds, but the retailer has never received the funds and I have not received my goods because of this hold up. EITHER GIVE BACK MY FUNDS (WITH INTEREST!) OR GET THIS MATTER SORTED NOW PLEASE. Your service is absolutely PATHETIC to say the least. Why do I have to keep following up, spending money on phone calls (which has now exceeded R200 just for follow up!? Can you not just be ethical and do what you say? MasterPass Transaction Query: ***8 STILL UNRESOLVED (since 25 May 2022). Transaction done 18 May 2022. Why is it so difficult to sort out this transaction?