IJ
Ingrid J

1 reviews | Active since Aug 2009

11 May 2015, 16:51

Transaction not reversed

this is the response from you: \Companies do not want Banks to debit their accounts"<br> I made a payment into a bank account number on Saturday morning 25 April at +- 07:00. I phoned the bank the same morning at 9.00 to ask for this to be reversed. The bank account is still valid but the account is under investigation and ABSA bank and account holder won't repay the money because the account is till open. I made a mistake and phoned as soon as the bank opened. I even had top pay R300 to open the case. Why in the world would you let someone pay if you know this can't be reversed?<br> <br> I can't believe that in today's time with all the electronic gadgets and technology that a payment can't be reversed within 3 hours of making it. I know for sure that other banks can recall transactions.<br> <br> I will seriously reconsider my future with Standard Bank.<br> <br> """

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Replies (1)
Standard Bank
Standard Bank's reply12 May 2015, 13:14
Official
Hello ijteapot,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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