Transaction declined but still went off my account

On 09 November I made a purchase at PQ the glen , my Standard bank cheque card declined , I paid the store cash but I have since noticed that the amount went of my account with service fees charged, I called standard bank and I was told it’s a store issue . I then called the store to see what do I need to bring to ensure a reversal the store tells me its my bank issue . Can standard bank reverse the amount and charge fees please.