AS
Ashley S
1 reviews | Active since May 2020
02 Dec 2024, 09:46
TRANSACTION DECLINED
Hi , Yesterday I had and issue with Uber as they stated my transactions was declined , However the money was deducted from my account. Why did SBSA declined the transaction ? even tho I have been debited .
ENDLESS ISSUES WITH SBSA , APP IS DOWN , WE CAN NOT EVEN DO ANY TRANSFERS???????????
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
02 Dec 2024, 10:17Dear Ashley
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2024, 10:17
Official
Dear Ashley
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Ashley S's updateReviewer Update
02 Dec 2024, 11:25Service is absolutely terrible, I can not transfer money into my Main account due to this?
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Ashley S's update02 Dec 2024, 11:25
Reviewer Update
Service is absolutely terrible, I can not transfer money into my Main account due to this?
Standard Bank's replyOfficial
02 Dec 2024, 12:13We sincerely apologize for the inconvenience. We will be in touch with further feedback.
Standard Bank's reply02 Dec 2024, 12:13
Official
We sincerely apologize for the inconvenience. We will be in touch with further feedback.
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Ashley S's updateReviewer Update
02 Dec 2024, 12:40I have nor received a call Yet, Do you understand I can not use my account due to this ???????
DOES YOU COMPANY EVEN CARE???????????
CALL ME ON ***, I DID PROVIDE THIS EARLIER ON
DOES YOU COMPANY EVEN CARE???????????
CALL ME ON ***, I DID PROVIDE THIS EARLIER ON
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Ashley S's update02 Dec 2024, 12:40
Reviewer Update
I have nor received a call Yet, Do you understand I can not use my account due to this ???????
DOES YOU COMPANY EVEN CARE???????????
CALL ME ON ***, I DID PROVIDE THIS EARLIER ON
DOES YOU COMPANY EVEN CARE???????????
CALL ME ON ***, I DID PROVIDE THIS EARLIER ON
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Ashley S's updateReviewer Update
02 Dec 2024, 13:57NO CALL BACK , YOU GUYS ARE TRULY AMAZING , ATTEMPTED TO GET ASSSITNACE , YOUR CONSULTANT WAS EXTRMELY RUDE TO ME, ASKED FOR HER A NUMBER , DID NOT WANT TO PROVIDE THIS?????????????????
Name: Sesetau ngqoko, If thats her correct name
Name: Sesetau ngqoko, If thats her correct name
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Ashley S's update02 Dec 2024, 13:57
Reviewer Update
NO CALL BACK , YOU GUYS ARE TRULY AMAZING , ATTEMPTED TO GET ASSSITNACE , YOUR CONSULTANT WAS EXTRMELY RUDE TO ME, ASKED FOR HER A NUMBER , DID NOT WANT TO PROVIDE THIS?????????????????
Name: Sesetau ngqoko, If thats her correct name
Name: Sesetau ngqoko, If thats her correct name
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Ashley S's updateReviewer Update
02 Dec 2024, 13:58PLEASE I REQUIRE YOUR LINE MANAGER TO CONTACT ME , ARE YOU GUYS EVEN AVAIALBE FOR ASSSITNACE TODAY?
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Ashley S's update02 Dec 2024, 13:58
Reviewer Update
PLEASE I REQUIRE YOUR LINE MANAGER TO CONTACT ME , ARE YOU GUYS EVEN AVAIALBE FOR ASSSITNACE TODAY?
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Ashley S's updateReviewer Update
02 Dec 2024, 16:26Is SBSA finally closed down???
No communication from you company??????????????//
No communication from you company??????????????//
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Ashley S's update02 Dec 2024, 16:26
Reviewer Update
Is SBSA finally closed down???
No communication from you company??????????????//
No communication from you company??????????????//
Standard Bank's replyOfficial
03 Dec 2024, 09:41Dear Ashley
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 09:41
Official
Dear Ashley
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
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Ashley S's updateReviewer Update
03 Dec 2024, 09:51Please call me at 10 on ***
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Ashley S's update03 Dec 2024, 09:51
Reviewer Update
Please call me at 10 on ***
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Ashley S's updateReviewer Update
03 Dec 2024, 10:10I did not receive a call back, I think its best , If you call me between 13.00 to 13.30 on ***.
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Ashley S's update03 Dec 2024, 10:10
Reviewer Update
I did not receive a call back, I think its best , If you call me between 13.00 to 13.30 on ***.
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Ashley S's updateReviewer Update
03 Dec 2024, 12:00Thank you.
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Ashley S's update03 Dec 2024, 12:00
Reviewer Update
Thank you.
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Ashley S's updateReviewer Update
03 Dec 2024, 13:37Thank you so so much ,FOR NOT CALLING BACK
KEEP THE MONEY , WHICH IS *****, GO TO BLEEDY HELL
KEEP THE MONEY , WHICH IS *****, GO TO BLEEDY HELL
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Ashley S's update03 Dec 2024, 13:37
Reviewer Update
Thank you so so much ,FOR NOT CALLING BACK
KEEP THE MONEY , WHICH IS *****, GO TO BLEEDY HELL
KEEP THE MONEY , WHICH IS *****, GO TO BLEEDY HELL
Standard Bank's replyOfficial
03 Dec 2024, 13:53Dear Ashley
Our staff has made two unsuccessful attempts to call you today.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our staff has made two unsuccessful attempts to call you today.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 13:53
Official
Dear Ashley
Our staff has made two unsuccessful attempts to call you today.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our staff has made two unsuccessful attempts to call you today.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Ashley S's updateReviewer Update
03 Dec 2024, 14:17I WAITED AT ONE , RIGHT UP TO 1.45 NO CALL BACK , NUMBER WAS PROVIDED , KEEP THE MONEY , LIFES GOES ON
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Ashley S's update03 Dec 2024, 14:17
Reviewer Update
I WAITED AT ONE , RIGHT UP TO 1.45 NO CALL BACK , NUMBER WAS PROVIDED , KEEP THE MONEY , LIFES GOES ON
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Ashley S's updateReviewer Update
03 Dec 2024, 15:20THILAGIE NAIDOO , WHO EVER YOU LEARNT CUSTOMER SERVICE FROM , IS JUST A WOW.
CLOSED MY QUERY OFF , WITHOUT EVEN UNDERSTANDING , WHAT REALLY HAPPENED.?????????????
CLOSED MY QUERY OFF , WITHOUT EVEN UNDERSTANDING , WHAT REALLY HAPPENED.?????????????
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Ashley S's update03 Dec 2024, 15:20
Reviewer Update
THILAGIE NAIDOO , WHO EVER YOU LEARNT CUSTOMER SERVICE FROM , IS JUST A WOW.
CLOSED MY QUERY OFF , WITHOUT EVEN UNDERSTANDING , WHAT REALLY HAPPENED.?????????????
CLOSED MY QUERY OFF , WITHOUT EVEN UNDERSTANDING , WHAT REALLY HAPPENED.?????????????
Standard Bank's replyOfficial
03 Dec 2024, 16:31Dear Ashley
Our team tried calling you again on the cell number *** provided however we're still unable to reach you.
Kindly provide an alternative contact number so we can call you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you again on the cell number *** provided however we're still unable to reach you.
Kindly provide an alternative contact number so we can call you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 16:31
Official
Dear Ashley
Our team tried calling you again on the cell number *** provided however we're still unable to reach you.
Kindly provide an alternative contact number so we can call you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you again on the cell number *** provided however we're still unable to reach you.
Kindly provide an alternative contact number so we can call you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
03 Dec 2024, 16:40I have sent communication to THILAGIE NAIDOO , why did HE/She close of the query when it was not resolved, I sent proof of declined debit order, WERE IT THE CUSTOMER SERVICE?
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Ashley S's update03 Dec 2024, 16:40
Reviewer Update
I have sent communication to THILAGIE NAIDOO , why did HE/She close of the query when it was not resolved, I sent proof of declined debit order, WERE IT THE CUSTOMER SERVICE?
Standard Bank's replyOfficial
04 Dec 2024, 11:59Dear Ashley
Thank you for responding to our email.
Our team will reach out to you at your preferred time.
Please be on the look out for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for responding to our email.
Our team will reach out to you at your preferred time.
Please be on the look out for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2024, 11:59
Official
Dear Ashley
Thank you for responding to our email.
Our team will reach out to you at your preferred time.
Please be on the look out for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for responding to our email.
Our team will reach out to you at your preferred time.
Please be on the look out for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
05 Dec 2024, 09:09Thank you for contacting me ,HOWEVER MY QUERY AS NOT BEEN RESOLVED, WHY IS THERE ALWAYS AND ISSUE WITH SBSA?????????/ WHY SHOULD I BE RUNNING IN CIRCLES, CAN SOME ONE PLEASE FIX THIS????????????????????????
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Ashley S's update05 Dec 2024, 09:09
Reviewer Update
Thank you for contacting me ,HOWEVER MY QUERY AS NOT BEEN RESOLVED, WHY IS THERE ALWAYS AND ISSUE WITH SBSA?????????/ WHY SHOULD I BE RUNNING IN CIRCLES, CAN SOME ONE PLEASE FIX THIS????????????????????????