Training of Staff (Lots of Inconsistencies)

Been struggling with Std Bank lately. I do not even know where 2 start but yesterday was the ultimate for me. I needed 2 access 2 money on my Access Savings a/c as I was buying something quite important. I called the contact centre 2 do an immediate transfer with a R50 fee. Unfortunately the contact centre agent couldnt assist me because of some FICA doc's which were submitted 2 Centurion Lifestyle in January 2016, where I went back 3 times to check. I was told, everything was in order. I then went 2 WonderPark Mall. The teller tells me that they are going 2 charge me approximately R1183 based on a calculation. Wow, I was flabbergasted that we can go from R50 to R1200 just like that. I then called the call centre with my cellphone to verify what they were talking about, the agent confirms that it was still R50, I even gave the phone 2 the lady helping me. The Supervisor (Catherine) still wanted more clarification from other sources. I spent 2hrs in the bank without any help. She called me around 17h15 2 apologise and requested I come bank 2 the bank so they can help me. It was too late. This is completely unacceptable. Please train your people and use system's 2 calculate fees.