Train staff properly customer service

Service Absolutely Disgusting Standard bank Newmarket Consultant Lucinda

I went to the bank on the 12.10.2019 to give notice for my 32 days notice which I had to stand long frustrating lines like I had to again today Yesterday I phone 13.11.2019 *** see that the money hasn't reflected on my account the call centre said he will escalate to relevant branch @ 12.33 i received a call from *** lady said to me the money should reflect to my account today around 7 still no funds received I went to the concerned branch where i was attend by Lucinda who have no customer service ,my time wasted & my petrol wasted . when i asked why the money is not on my account Lucind told me about terms that are not even on fine prints of the document i had prepared by standard bank its tedious for me to do up and down, calls for something that its not my problem , i do not have time to stand to long lines and get no pleasure after wasting my time . ,its really disappointing that there still bankers like Lucinda / Jan who bank Manger or TEAM Leader who are unable do their jobs but yet get paid for being oxygen ******* and waste of space at branches