Trail of wrongful charges, false promises and ineptitude at Standard Bank

<p>I qualified for an upgrade on my credit card a few months ago. The card was to be delivered to my place of residence. My existing card was cancelled, but a couple of months later it still hadn't arrived. When I went into the bank, I was told the courier company didn't have my phone number. I gave it to them over the phone, but a few weeks after that, the card still hadn't arrived. When I went into the bank they told me the courier company had been waiting for me to tell them my address, which is absolutely ridiculous: Standard Bank has those details, I also supp**** them to the credit card rep on the phone, and the courier company had my phone number in any case! </p> <p> </p> <p>A few weeks ago, after still not receiving my credit card, I travelled to Jhb and needed a credit card to hire a car. Someone from the credit card division promised me the card would be delivered to the Standard Bank branch at OR Tambo before I landed at 12pm so that I would be able to hire a car from the airport. It wasn’t there!</p> <p> </p> <p>I've now been without a credit card since October 2016, yet, incredibly I've still had the monthly charge for my credit card debited from my account. I've tried the customer care number a few times and each time I've been on hold past the half-hour mark without managing to reach anyone. The situation is, quite frankly, outrageous.</p> <p> </p> <p>1) I need these monthly charges to be reimbursed to my account.</p> <p>2) I need my card to be delivered asap</p> <p> </p>