Tragically bad and pathetic service

I got ****** on Sunday 31st July and logged a call with Standard bank immediately to stop my card and mobile app ...I then asked them to confirm the last transaction, I was told only R3000 instant cash was the last and only transaction on my account that Sunday afternoon. Then yesterday I went to get a new card, I discovered that there are other 2 EFT transactions which were sent to Bidvest bank. How is it possible that standard bank didn’t pick this up on Sunday when I blocked my card? The service is worse I’ve been holding for more than 30 minutes to go through the ***** department The service is pathetic to say the list