TPS Bureau Services Recalls Standard Bank Group. Recall of incorrect transfer.

Sent an eft to NT not putting a Surname in. Had to go to Finbond acount number ***. I mistakenly put the wrong bank in, it should have gone to FNB ewallet. Then I received a sms receipt on my cell saying they paid NT Thomas. I do not know where they got the surname. I then phoned Standard Band to recall the payment. They said I must fill out a recall form which they sent. I included all the documents with it. They rep****: "No auth to debit. Unable to reach client. Unable to provide contact detail without consent of cleint" I do not know if they transferred the payment to Finbond or put it in someone at Standard Bank account. Please help the amount is R3000.00. I have all documentation if needed.