Totally unacceptable!

I have been banking with Standard Bank for over 50 years. Never had a problem, but of late there is just no client service anymore. I need to pick up my Credit card which expired end March, been there 3 times, the wait is one and a half to two hours! I am 78 years old and find this service utterly disgusting! There attitude is "it is what it is" with millions unemployed, they can afford 2 people to serve 20 - 30 people? I still dont have my card!