TOTALLY UNACCEPTABLE

Reference no: HLC15/001780. PLC Van Den Heever. <br> Our electricity has been tripping since Sunday and we thought it was due to the geyser. I called Standard Bank Insurance yesterday at 08h00, they sent a plumber around 10h00 who then said its not the geyser or thermostat and called the electrician who said he would come out immediately. I have been calling them non stop but no one has arrived yet. I made it clear that we have been without electricity and warm water for two days now and every time I speak to someone I am told that they will send an electrician immediately. I spoke to a Gerome yesterday at 17h30 who told me that he was sending someone, I called again today, backwards and forwards promises are being made but still no one has arrived. I have used up R 200 in airtime and being without electricity and water for two days ( after I just came out of the hospital on Sunday ) is a HUGE inconvenience and I have explained to each and every person I spoke to at Standard Bank how serious the situation is. Absolutely shocking service.