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1 reviews | Active since Jul 2017

01 Jul 2017, 12:15

Totally slow and inefficient service levels at the forex counters.

<p>It is unacceptable to come in the previous day, complete all the necessary paperwork and be told to come back the next day to collect your Forex. Get back the next day and stand queue for almost 2 hours before being attended! Surely the queue should be split for applications and just collections? There are only 2 people assigned to Forex and it takes them just under an hour per client!!! There are 5 people behind me in the same queue. It's 12h15. I wonder what will happen when the bank closes? At this rate the last person will be seen at 6pm! </p>

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Replies (1)
Standard Bank
Standard Bank's reply04 Jul 2017, 08:20
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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