SD
Stefanie D

1 reviews | Active since Dec 2013

04 Apr 2017, 20:25

Totally ***********

<p>Today, I spent an hour at a Standard Bank branch at Randridge Mall so solve three problems. In true Standard Bank style, not a single one was resolved. First, I requested to remove the limit on monthly EFT amounts from my accounts. After the consultant had typed stuff into the computer and I signed a form, I assumed that this would have been done. Only to log into my account now and find that the limit has not in fact been changed, meaning that the urgent transfer I was planning to make cannot take place in time. Thank you, assholes. Secondly, I asked for assistance with an international tranfer, and was told by the consultant that I need to phone the call centre in order to be assisted in this regard. I attempted to contact the call centre from the branch landline four times, each time to find that the phone will ring for two or three minutes, after which time the call is ended by the call centre side. What a useless bunch of idiots. Then, attempting to close my credit card account, I was told that my last transfer into that account does not yet reflect and it therefore cannot be closed. Well, my next trip to Standard Bank will be more worthwhile as I shall be closing all three of my accounts, as well as transferring my pension preserver. Thanks for nothing, useless retards. </p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2017, 07:05
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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SD
Stefanie D's update06 Apr 2017, 10:35
Reviewer Update

Thank you, the problems have been resolved.

Standard Bank
Standard Bank's reply06 Apr 2017, 10:54
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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