1 reviews | Active since Aug 2016
Totally Ignored
<p>I have app**** 4 weeks ago for an iStore Credit Card (I app**** on 10 July 2016). I was approved and sent my documents on 15 July 2016. I have gotten no response back that has actually helped me. I get no-reply emails and "set" written emails back. I would state in the email I have already sent all the documentation or given all the necessary information and they would email and ask me if I sent it. It's like they are not reading the emails at all. I have also in my last email on 2 Aug 2016 said that I will review them if I don't get a response back. I am with Standard Bank and with this poor service I am already in the process of changing my personal bank. I don't even know why iStore would still be with them if they are literally not helping clients.</p>
Good day Gracy Marquard
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Gracy Marquard
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
