GM
Gracy M

1 reviews | Active since Aug 2016

04 Aug 2016, 10:22

Totally Ignored

<p>I have app**** 4 weeks ago for an iStore Credit Card (I app**** on 10 July 2016). I was approved and sent my documents on 15 July 2016. I have gotten no response back that has actually helped me. I get no-reply emails and "set" written emails back. I would state in the email I have already sent all the documentation or given all the necessary information and they would email and ask me if I sent it. It's like they are not reading the emails at all. I have also in my last email on 2 Aug 2016 said that I will review them if I don't get a response back. I am with Standard Bank and with this poor service I am already in the process of changing my personal bank. I don't even know why iStore would still be with them if they are literally not helping clients.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply04 Aug 2016, 13:46
Official

Good day Gracy Marquard

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply10 Aug 2016, 04:34
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********