Totally frustrated!!!!!!

I've been trying to close my account for the past 2 months with no luck. To start off I sent a secure message to terminate the account which I thought was a Prestige Account as I was being billed monthly for a prestige account only to be told that it was an Elite account. The extra fees was reversed but the account wasn't closed and I have been making expensive trips to the bank every Saturday and each time nothing happens. On the 12th of December, I went to the Rondebosch branch and Ashra Adams assured me the account would be closed and that the balance would be reflecting in my other standard bank account during the course of that day. That never happened. On the 18th of December I called the call centre and they confirmed the account was still active and that they would contact the Rondebosch branch to action the closure. Today the 4th of Jan 2016, I called the call centre again and the account is still active and balance still not transferred. I've also logged my complaint on the Standard Bank website and noone responds. I've used all channels available to me to get that account closed with no luck. Must I try throwing bones??!!!This is totally unacceptable and frustrating