CS
Colleen S

1 reviews | Active since Feb 2013

07 Mar 2016, 18:59

Totally appalled with securtiy

I have had my account for maybe 15 years with Standard Bank. Today I get an sms from a third party that has received (what I thought was confidential) exactly where and when I swiped or paid out an amounts out of my accounts.<br> I called in at Standard Bank Lakeside at 2.48 saw Ria who in turn called Shaun who went into the account and said no it is only my cell number showing up. Told Ria to call the call centre and 50 minutes later they had not answered. Shaun had already left for the day. The time now was nearly 4.25. <br> Is this the treatment when there is ***** going on with the account<br> <br> Now I musty return at 9 am tomorrow to sit how long. Surely staff at the bank should have a number to contact the appropriate person to attended to the above. I am trying to run a business , not spend my time trying to sort out the banks error<br> <br> Disgusted. Shaun did not give a hoot or even have the decency to check back. I have never felt so exposed<br> with my business..<br> <br> <br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply08 Mar 2016, 12:16
Official
Hello teco,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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