Totally annoyed by this bank! Period!

My bank card had been stopped but there was no information given on why. No one from Standard bank contacted me about this and no reason has been given for this blocking of my card. I now need to stand in a long queue at the branch wasting my time as no one at customer care phone lines is able to assist, an hour without anyone answering the phone. I call it passing the buck and have been totally inconvenienced by this.