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potgieterbianca P

1 reviews | Active since Oct 2016

18 Oct 2016, 17:50

Total waist of time

<p>I deposited money in the atm by meyerton ..the cash got stuck in the atm..i called the same day to tell them what happened . 1st they told me i must go in the bank the second person i spoke to told me i can log the call over the phone i did that and went in to the bank ...they told me with in2 days the money will be returned and it is now a week later no response from the branch or someone from standardbank ...its a total shame how they dont helo their cliets we have to call in everyrday to ask what is going on ...you should be a shame of this bank .. time waisters they are fast to take fees but when something happens to youre money you must wait forever. !!! </p>

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Replies (4)
Standard Bank
Standard Bank's reply20 Oct 2016, 13:29
Official

Good day Bianca Potgieter

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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potgieterbianca P's update20 Oct 2016, 13:31
Reviewer Update

I did not recieve any mail ....

Please resend it ... **********

pP
potgieterbianca P's update20 Oct 2016, 13:38
Reviewer Update

3-5 day to wait for another responce ive been waiting for over 2 weeks now another week ...and just nothig is happening !! I cant understand when you guys opened the mashine the total cash was there ..and you took it ..why must i wait forever...

And all you guys can sy is we have loged it you will get feedback. .and just no feedbaxk i must waist my airtime to call you back. Where you guys are suppose to call

Standard Bank
Standard Bank's reply21 Oct 2016, 08:17
Official

Good day Bianca Potgieter

Thank you for your response.

Please note that we have sent the email to the email address provided on your profile.

Should this email be unavailable or not working, kindly update your profile with a new email address we can use, alternatively you can send us a private message on this site with your ID number.

We patiently await your response.

Best regards

Complaint Resolution Centre

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