KG
Kyall G
1 reviews | Active since Jan 2019
31 Oct 2019, 14:46
Total lack of respect for customers.
On a whim Standard bank decide to stop an Access Bond that I have been using for almost 20 years! No phone call, no email. No discussion. No notice. When I try to transact, I am no longer able to access this account. I find this completely unacceptable. And the reasons given by the call centre - unacceptable as well.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Nov 2019, 05:43Hello Kyall,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply01 Nov 2019, 05:43
Official
Hello Kyall,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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KG
Kyall G's updateReviewer Update
05 Nov 2019, 17:01Good day, your promise of providing the best possible service and of getting back to me seems to have fallen on deaf ears. I am so disappointed with Standard Banks inefficiency and lack of customers service.
KG
Kyall G's update05 Nov 2019, 17:01
Reviewer Update
Good day, your promise of providing the best possible service and of getting back to me seems to have fallen on deaf ears. I am so disappointed with Standard Banks inefficiency and lack of customers service.
KG
Kyall G's updateReviewer Update
11 Nov 2019, 16:5211 Days after a promised reply and not a squeak from Standard Bank... this lack of customer service speaks volumes about a bank... Standard Bank get your act together.
KG
Kyall G's update11 Nov 2019, 16:52
Reviewer Update
11 Days after a promised reply and not a squeak from Standard Bank... this lack of customer service speaks volumes about a bank... Standard Bank get your act together.