Total lack of competence

In a flood in February we lost EVERYTHING. One out building had to be written off. The funds (after many phone calls costing us a fortune) the funds were eventually paid into our bond. Needing those funds for re-build and other we had to apply for an access bond which we did. It is up and linked on my card online. Our bond repayment has also gone up??!!! We were told the funds would be available in 4 to 5 working days. Then a call to them said it would be available on 17 April, today. Yesterday afternoon we received an sms saying a section of the application was missing!!!! When I called this morning, NO FUNDS available and that section must be done. WHY WASN'T THIS DONE ON THE DAY? WHY WAIT SO LONG TO TELL US. And to top it they still have the old physical address even though we've changed this THREE TIMES in the bank, INCLUDING when we made this application. HAVEN'T WE HAD ENOUGH STRESS AND UPHEAVAL WITH A FLOOD THAT OUR BANK IS MAKING THINGS WORSE!!!!???? WHY ON EARTH CAN'T YOU JUST GET YOUR JOBS DONE PROPERLY. So AGAIN we have to go to the bank and sort this out! I AM FED UP WITH YOU STANDARD BANK!!!