Total lack of assistance

Very disappointed in Standard Bank staff who appear to only help when it suits them. I have not been able to transact on from my account (I get an error message saying "hot card") and my mother's account which is under my name is receiving texts to say she approved a debit order (which she did not)

I've been assisted by Thabisile before but now with these queries, there's no feedback. Highly disappointed because it has been weeks and they clearly have shown, they don't care!