EB
Elizabeth B

1 reviews | Active since Jun 2015

24 Oct 2017, 07:46

TOTAL INCOMPETENCY Continued

See my previous review. The feedback received was that the money I supposedly owe to Standard Bank will be written off and the bond will be cancelled. However they state that I am responsible for the lawyers fees for the cancellation which I refuse to pay. I also still want answers to the following: 1. I want the calculation for the so called amount owed to them. i.e. How a ZERO balance accumulated interest of over R800. 2. How can a bond in MY name exist on a property that I DON"T OWN. 3. Why they insist on calling me Mrs Powell when I have been Mrs Bester for 9 years, which to me is a sign of TOTAL DISRESPECT.

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Replies (2)
Standard Bank
Standard Bank's reply24 Oct 2017, 10:54
Official

Dear Elizabeth Ann

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***

Best regards,

EB
Elizabeth B's update24 Oct 2017, 11:12
Reviewer Update
The complaint is already logged.