Total incompetence

I have been into the bank for 2 days spent 6 hours trying to find out why they stopped my card eventually got it sorted out only to find out Today the problem is still there can't make a payment from standard bank to Capitec bank.... Card hot.... Whatever that means called the ***** dept after 45min got through told me there was nothing wrong with my card and I still can't do the payment still says card is hot.! What is this just total waste of my time and still can't do the payment!!!!