Total Frustration - Considering to Close All Acc's

Its with total disgust that I write this. I was lucky enough to receive a cash gift from my father which was paid directly into my account. NOW I have been charged with a handling fee. I called on 16 April to query this and have it reversed. Today, 28 April I call in again, and I find out the query was closed as they cant see the deduction dated 16 May 2015. I can see it clearly on my statement. They refuse to reverse it. It was a **** gift from my father - Here my son, I love you. Thanks to the following people I spoke to: Michael, Trevor (Acc Specialist) and Carmen (complaint specialist) I will no have to go into a branch to close ALL my accounts, due to POOR Service. Ref No: ***. I spent 32 minutes on the call, only to be ****ed off to take drastic measures. Lets see how badly Standard Bank care for their customers, to avoid me closing all accounts. I hate been treated like a dam NUMBER - **** you Standard Bank. I'll gladly join your competition.