TOTAL DISREGARD FOR CLIENT'S RIGHTS

In 1999 I paid up my bond account with Standard Bank.<br> On the bank's advice I left the bond account open and continued to pay the property insurance. <br> When the bank increased the insurance premium they simply debited the excess to my bond account without notice.<br> This situation continued until I enquired in 2014. No attempt was made by Standard Bank to communicate with me, which I believe was their obligation and a service which they claim to provide and for which they charge, other than to hand me over to debt collectors.<br> I have subsequently paid Standard Bank in full and closed my bond, which has cost me about R44,000.00. <br> Standard Bank has advised me that they will refund R1097.88, which they claim will be paid into an account, again without seeking my consent.<br> Once again, Standard Bank seems to believe that this decision is their prerogative, without agreement being sought or required from their client.