Total disregard for a loyal customer who had his entire savings ****** from no fault of his own!!!!

Update on reviews on your website to Standard Bank which began in August last year!!! No response, no responsibility and still waiting on Standard Bank! I don't know which is worse, to treat a 90-year-old man who had his entire pension and all his availability of funds on his credit card from no fault of his own or Standard Bank ***** division ignoring all communication including on here. We have no alternative but to go to the Ombudsman and contact the media. Shame on you Standard Bank