Total communication breakdown @ STD Bank

On 5 Feb 2015 I have received notice that I have to update my FICA Details at the nearest Standard Bank branch. I also had to provide a copy of my Barcode ID document as well as a recent Utilities bill. As this was during the Postal Services strike, I had to take time off from work to get one. I was at the Boulders (in MIdrand) on 9th Feb and after waiting in a queue for more than an hour, I was eventually helped. <br> <br> This morning, I was unable to access my account, with the only response that my account's FICA was outdated. And then I was put on hold, no instruction what action to take or what to do. After 15 minutes of elevator music, I hung up.