KM
Karen M
1 reviews | Active since Mar 2019
05 Mar 2019, 10:39
Total and utter lack of communication and assistance
What exactly to I have to do to get someone to respond to my query?
I have tried your information email address, I spoke to someone on your FB page, nothing, absolutely nothing.
I cannot take off anymore time to go into your branch, if they hadn't messed up my Service Request in the first place this could all have been resolved 2 weeks ago as it should have been.
What do I need to do?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Mar 2019, 11:11Hi Karen
Thank you for posting your comment.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Mar 2019, 11:11
Official
Hi Karen
Thank you for posting your comment.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
KM
Karen M's updateReviewer Update
05 Mar 2019, 15:15Are you guys for real? I'm complaining because noone contacts me and all I get is empty promises and you're doing the same?
Since 08:00 yesterday morning, 2 emails, 1 FB chat and now this and still I have no idea what you are doing about my issue?
Really? A matter of urgency you say? I don't see any urgency
KM
Karen M's update05 Mar 2019, 15:15
Reviewer Update
Are you guys for real? I'm complaining because noone contacts me and all I get is empty promises and you're doing the same?
Since 08:00 yesterday morning, 2 emails, 1 FB chat and now this and still I have no idea what you are doing about my issue?
Really? A matter of urgency you say? I don't see any urgency
KM
Karen M's updateReviewer Update
11 Mar 2019, 13:49Im still not happy. I originally paid the fee for the investigation into the transaction and after 10 days was given the name and number of the intended recipient because Cecile had made a mistake on the paperwork. Now because I caused a stink and upset people, suddenly they cant give me any info on the real recipient? I need to go to FNB myself? Im sure FNB isnt going to give me the info no matter how nicely I ask
KM
Karen M's update11 Mar 2019, 13:49
Reviewer Update
Im still not happy. I originally paid the fee for the investigation into the transaction and after 10 days was given the name and number of the intended recipient because Cecile had made a mistake on the paperwork. Now because I caused a stink and upset people, suddenly they cant give me any info on the real recipient? I need to go to FNB myself? Im sure FNB isnt going to give me the info no matter how nicely I ask