Tossed from pillar to post

On the 08 June 2020, I emailed to Lizette Swart Security Cession forms, which are a Notice to Old Mutual of Security Cession which were omitted on the first batch of Cession forms she completed, and returned on 28 April 2020. The bank was supposed to complete and sign these forms and return them to me so that I can forward back to Old Mutual but haven't received any response since. I did a follow up call (to ***) on the 12 June checking if she received the forms but it rang on the pole. On the 18 June, I emailed *** and Ramasedi Mpho who facilitated the signing of the first batch of the Cession forms to assist with this second request but to no avail. Not getting any response from Lizette, Mpho and a reply from the email address, I have made a number of calls in-between trying to get these forms signed and returned to me, but I have been tossed from pillar to post. No one knows who is responsible for this function. The Team leader at Home-Loans said it’s not their duty and put me through to Cessions, who said I belong to non-affordable (don't know what that means), who put through to Building Insurance and they said they deal with building Insurance and transferred me back to Cessions, the rest is history. On the 09 July 2020 I once more emailed Lizette and Mpho but no response up to this day. My request was simple , that the Bank completes and signs the Security Cession forms and sent back to me so that, I can forward them to Old Mutual.