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RW M

1 reviews | Active since Jul 2025

27 Jul 2025, 22:13

TOPIC: Standard Bank seemingly a good platform for *****sters to ***** money from their clients accounts

If it was possible I would have given a zero score to Standard Bank on this, I would like to express my dissatisfaction with the way Standard Bank mishandled my ***** case 64881. I am not happy that the bank is unwilling to help me get back the funds paid from my account through *****ulent means; the bank is clearly being irresponsible and lacks accountability in ensuring that I get the money back. I have to resort to this platform as an appeal and hope that the bank will review my ***** case and help me get back the funds rather than telling me that the bank attended to the matter in accordance with the prescribed policies and processes. I was ******* and ****med by *****sters and Standard Bank should have been my line of defense and prevented the ***** by ensuring that as soon as I notified them, they stopped the payment from going through. Even though the bank says that they attended to the matter in accordance with the prescribed policies and processes; nothing stops the bank from checking, tracing / tracking the money and getting it back to my account. In this instance, i was hoping that the bank would act in my best interest and speedily help me get back the money, but it seems Standard Bank is consumed with how right they are, whereas my plea was that ***** happened as i was ****med and as my Bank, assist me in getting back the money, but that did not happen. Given that I am a medical professional and not a Chartered banker or an AI Guru, and the fact that the ****mer purported and identified herself to be Natasha Morgan from Standard Bank ***** Department, used my previous banker's email address to log in my account and this was not out of the ordinary to me because the bankers told me long ago that i could trust them, i called the bank in less than 5 minutes and the person i spoke to said they will immediately speak to the banks where the money went to in an effort to recover the money. Did this happen immediately or at a tortoise pace such that by the time this happened money had already been withdrawn. Who dropped the ball, it cannot be me as a client. The bank could have acted swiftly, the bank can still thoroughly investigate this matter, trace and recover the money back into my account. In terms of the FAIS act, FICA act and in consideration of the Consumer Protection Act, the bank has a duty of care and diligence to prevent *****, money laundering, the prevention of financial crimes and to ensure that clients are protected from these. The Banking Code of practice also stresses that banks assists clients right the first time. Who delayed acting quickly to ensure that the funds are immediately traced and recovered into my account. Who divulged information they shouldn't have, does it not seem like present and former bankers of the bank might be involved. Could *****sters/****mers pull this up without the assistance of someone privvy of my banking information in the employ/was in the employ of the bank. I could not have ordinarily had the expertise to suspect *****. I don't have that banking or AI expertise or cybersecurity expertise, I have medical expertise, the bank could have been my defence and I still need the bank to assist in ensuring that the funds are recovered back into my bank account. The fact that the bank did not let me know that the Banker I was using left the bank's employ exposed me to ****mers and aggravated the *****. Please Standard bank assist in ensuring that the money is recovered back into my bank account, ethical and responsible banking considerations should require the bank to do that rather than washing your hands and claim to be right, i hope the bank will find it appropriate to take this matter seriously and assist to ensure that money is recovered back into my account external remedies might not yield a win-win situation but thorough due diligence in recovering the funds will.

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Replies (12)
Standard Bank
Standard Bank's reply28 Jul 2025, 07:18
Official
Dear RW 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply31 Jul 2025, 05:45
Official
Thank you for your response. Our team will reach out.
RM
RW M's update26 Aug 2025, 11:11
Reviewer Update
it is very disappointing that Standard bank promised to get back to me but they haven't. Their silence is concerning considering the seriousness of the matter and the financial distress caused by the *****ulent transactions. I hope the bank does not think the matter would just vanish. I expect the bank to be a safe platform for clients' money; that in this case that safe platform will assist to trace the money and recover it to my bank account. What bank hides from its obligations, as a long standing client of Standard Bank I feel that the bank is failing me.
RM
RW M's update25 Sept 2025, 08:03
Reviewer Update
Today is the.25th of September a month after I was told to be patient.I think my patience is being tested. I had time to go through the hello Peter’s Standard Bank’s reviews and I realized that trusting Standard Bank was the worst mistake I ever made in my entire life. And that Standard Bank is a hub for ****mers and can not be trusted
Standard Bank
Standard Bank's reply27 Sept 2025, 12:25
Official
Good day,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
RM
RW M's update16 Oct 2025, 13:30
Reviewer Update
While still patiently waiting for Standard Bank to pay back my money. Another , they haven't paid my money and today there’s another *****ulent payment from the same account that has unresolved *****ulent transitions. Which means my money is not safeguarded by Standard Bank. Today in the morning an amount of R199 was paid to Apple .com from my account and I don’t own any iPhone or any apple product. Please reverse my money .

RM
RW M's update16 Oct 2025, 16:24
Reviewer Update
While still patiently waiting for Standard Bank to pay back my money regarding the previous *****ulent transactions on my account; they haven't paid back/ refunded my money yet, and today in the morning there’s another *****ulent payment of R199 that was paid to Apple .com from my account, the very same account that has unresolved *****ulent transactions and I don’t own any iPhone or any apple product. Which means my money is not safeguarded by Standard Bank. please check and return/refund this money before it is untraceable. I sincerely hope that the bank will eventually refund back all the money *****ulently paid from my account.
RM
RW M's update22 Oct 2025, 07:34
Reviewer Update
Standard Bank employee caught using own cash to hit targets
TODAYS Cape Town ETC HEADLINES .
So it true that Standard Bank is the home for ****mers
RM
RW M's update22 Oct 2025, 07:39
Reviewer Update

targets.






Curtis Arthus Abrahams, who sold MyMo accounts as part of his job, was found to have breached strict banking rules by depositing funds from his personal account into new client accounts to meet activation requirements.


The MyMo account system requires customers to activate their accounts with a mandatory deposit. However, internal emails sent in September 2020 explicitly stated that bank representatives were prohibited from using their own funds for this purpose. Despite being aware of this rule, Abrahams ignored the policy in an attempt to hit his targets, as reported

RM
RW M's update29 Nov 2025, 11:20
Reviewer Update
From July till now we are nearly in December, Standard Bank hasn’t refunded my money; the wait is unbearable; it’s difficult when bills have to be paid but Standard Bank says be patient without refunding the money back into my bank account. Standard Bank refund the money back to my bank account. Get your house in order and refund that money.
RM
RW M's update06 Dec 2025, 10:14
Reviewer Update
Standard Bank investigations seems to take forever and not refunding the money into my bank account; the situation is putting a lot of strain on my finances because while they are delaying, the bills and expenses must be paid. I am not against them investigating the *****, but the bank must refund that money so that the bills and expenses can be paid. It’s very unfair that I trusted Standard bank with my financial affairs and ended up being a victim of that trust. I plead with the bank to refund the money while they still proceed with their investigations so that they can deal with the rot in their systems
RM
RW M's update25 Mar 2026, 15:31
Reviewer Update
Please refund my money Standard Bank. I am still waiting for you to credit my account accordingly. I will never give up on this money that i worked so hard for. My Finances are so constrained due to your delays. Please also note that due to the nature of my profession, it is very difficult or nearly impossible at times to answer calls, so if you cannot get me on the phone also communicate or reply through other channels like my email. Hiding behind the fact that your team tried to call to no avail cannot be an excuse; All i want is to be refunded the money taken out of my account through *****ulent means, i trusted the bank to act and conduct my banking affairs with diligence but I found myself being a victim exposed to *****. Please refund without delay!