Top Brand - Worst Bank and Service

I have been in contact with standard bank to explain that I have broken leg and am not able to go the bank for my card collection. They have deactivated both cards meaning I have to collect somehow. After numerous calls I was told I can send someone to collect. When I finally did today after following their instructions the person gets there and is now told we both need to sign a letter so they can compare the signatures. Why was this not mentioned before? Meaning I still cant' receive my cards. I've been without banking cards for over 2 months now. <br> <br> Why in this day and age is standard bank not able to deliver the damn cards like any other progressive bank. FNB delivers, is it too much for standard bank? Where's the prestige in having a prestige account? I'm so tired of dealing with them. As soon as I'm mobile I'm changing banks. They are simply the worst. Been with them for nearly 17 yrs I've put up with their poor services for the longest and I'm done. From the website information that is usually incorrect to the branch phones that ring forever to the staff that hardly ever have the correct info.<br> <br> I hate standard bank with a passion. My opinion will never change.<br> <br>