Took my money without notifying me!

<p>Standard bank took money without my consent from my account on the 1st of december 2016. Till today i have not received notification about the transaction being done. I have been to the balfour park branch numerous times to sort it out. As well as contacted their specialised collections department and also logged a complaint on their your formal complaints platform. I have 3 children who are relying on this money. Still i am waiting for resolution to this problem. I have been contacted by LEBOHANG from specialised collections and MARLON SAUNDERSON from the complaints resolution centre who have not been able to assist me to get my money back. Please can somebody contact urgently regarding this issue as christmas period is round the corner and everything will then be closed. </p>