FY
Faith Y

1 reviews | Active since May 2015

31 May 2015, 12:07

Took my money

I have a 7 day notice plan Access save account with Standard Bank and i gave notice one saturday they can check my account anf the money was available within the 7 day notice period as promised the amount was for R6000 i only used R800 after a few days i tried using more money and it gave me a message saying that i have not given notice and i was unable to access my funds which caused me great inconvenience and i am extremely disappointed in this. I called to speak to a consultant and the consultant told me that i have to go into a branch and there i would have to pay R50 in order for my funds to be available now which fo me was unnacceptable i asked her if i can speak to a senior because it sounded lie she couldnt help me she spoke to her senior and he /she couldnt help me either... i was highly inconvenienced and irritated because now i didnt have money to spend on my weekend because there is no standard bank open on a sunday in cape town

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Replies (1)
Standard Bank
Standard Bank's reply01 Jun 2015, 12:42
Official
Hello Faithy12,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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