1 reviews | Active since Jun 2013
Took monies off my market link account to their account without my permission
Be very aware of Standard bank.I got my account with them for 30 years. Got 5 accounts with Standard bank "Prestige banking".All 5 accounts are linked to my main account which is the cheque account.So in essence got a Cheque,Credit, Money link,Money Market and business account.I had 15 prestige bankers over the years,some of them I don't even know.I also have a Diners account and Blue bean account with them as well. So let's get to the point. One of my previous prestige bankers decided it was best to move my monies to the Money market account,reason being,better interest rates but leave the Money link account opened with a small balance,which I agreed too.The reason for leaving this account opened was purely to transfer money between accounts if interest rates became better on the other account.Because it did not and maybe I was ill advised as I am not a broker the account remained opened.On the 27/07/2017 my monies were taken out of this account.(Please bear in mind all accounts were linked to one card). ??????? We're did the monies go.Upon investigation I found out that Standard bank took the monies. Ref attached transcript from their site. 2017-07-27 DORMANT ACCOUNT CLOSED TRSF TO UNCLAIMED BALANCES .No phone calls,text messages,electronic mails or power of attorney authorizing to effect this journal entry,and no signatures from myself giving permission.Called them,as usual just another long story and sorry.Took them a couple of days to deposit the monies into my cheque account.After all this I get a call from the bank ,someone by the person of Angie who insists I come in and sign for the transfer of my money to my cheque account.I told her I had 3 spinal fusions and both total hip replacements and cannot even sleep let alone walk.She said she has to have it for auditing purposes.I never went in.When you took my money did you not worry about auditing issues/concerns then.(NO).Apparantly Jessica Moodely is my prestige banker who I was dealing with since June this year,and yes I did communicate with her,a wonderful person,but she is not on the pay scale to sort out these issues. Funny enough I get an e mail this morning from Suraya Bridgelal from Standard bank,stating she enjoyed been my prestige banker for the past 2 years and she is moving to the branch at Cornubia.Don't even know who this person is,but she will leave me in the capable hands of Jessica Moodely and she will serve me with the same capacity.(I always thought the right hand side of the brain controls the left side of the body and visa versa,I guess I was wrong).OR either Standard bank is retarded in this respect.PLEASE I BEG OF YOU MOST KINDLY WHO IS MY PRESTIGE BANKER.
Dear Pragasen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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Dear Pragasen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
