Took away my Income without warning.

Item: Standard Bank
Rating: 1
Author: Elna S

If you are an online trader , stay away from this bank. I have filed an issue with standard bank because I could not fund my online trading account 3 weeks ago . They said that the issue is not with them. After contacting the online broker they said that the issue is definitely with my bank , I have been running around like a crazy person as THIS IS MY INCOME. My last resort was contacting bankserv and they told me that Standard Bank is not an client with them anymore. I have logged so many tickets with no response. Today I called again and they said this is true they are not a client anymore of bankserv. JUTS LIKE THAT THEY TOOK AWAY MY INCOME for a month because they could not LET THEIR CLIENTS KNOW.. BE CAREFUL as I have to look for another bank now.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

18 Aug 2022, 15:59

Dear Elna Swart,

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply18 Aug 2022, 15:59

Official

Kindest regards,

Standard Bank Hello Peter Team

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Elna S's updateReviewer Update

19 Aug 2022, 16:40

No , I am still waiting . But i doubt that anything will come of it as i waited 3 weeks. I trade at capital.com. Its an trustworthy company and i wont trade anywhere else. Standard bank went thru bankserv to make overseas payment. But bankserv staff and aslo a lady at stander bank told me that they are not clients of bankserv anymore. What upsets me is that i called standard bank 4 times , mailed them and they always said that the problem is not on their side. I have not traded for a month , they should have atleast send an email telling their customers whats going on.

Elna S's update19 Aug 2022, 16:40

Reviewer Update

Standard Bank's replyOfficial

20 Aug 2022, 07:38

Hi Elna Swart

We apologise for the delay getting back to you. We appreciate you flagging your concerns with us.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
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Standard Bank's reply20 Aug 2022, 07:38

Official

Hi Elna Swart

We apologise for the delay getting back to you. We appreciate you flagging your concerns with us.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
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