Too upset to think of a title

Upon always having an uphill battle with Nedbank, I decided it was time to move. So I went online and opened up a gold cheque account with Standard Bank. Process was simple. I emailed through all the documentation required as well as my payslip. The Consultant Raeesa Syed contacted me to let me know that the account has been opened and will only be active once money is paid into the account however I need to take my ID and Proof of residence to the branch which is the Raisethorpe Branch. The first visit the lady (Thaveshnee Pillay) at enquiries says that I need to bring in my payslip, proof of residence (I had an affidavit but she said that it is not accepted which is fine). I then told her that I had emailed everything through because the account was opened online. She kept quiet. Then she said they cant issue the card until I bring the proper proof of residence so I said fine (bear in mind this is after waiting more than 45mins in the queue). Then I obtained the required documents and again went back to the branch where Kerri (at reception at the time) said that I must take a seat. After about 15mins approaches me to ask for my ID as I had told her that Thaveshnee left a note on the system. She then checked the note and asked me if I had brought in my payslip. So again I said no, as I had emailed the documents through and she responds "Oh, we wont have those documents"...... So can somebody tell me if the Standard Bank I dealt with over the phone and the standard bank I dealt with in person are two different companies? Anyway, Today again I went back with everything. Sat for 45mins only to be told that Standard Bank is offline. So tomorrow I have to take off from work again, that is three times now with tomorrow been the 4th time. I know that my salary has already been deposited into the account...Is there anyway Standard Bank can transfer the money back to my Employer as either way I am only going to open the account, take my money and close it! Please bear in mind that all the sms's, correspondence receieved from Standard Bank only mentioned ID, Proof of residence. Even the telephone calls from the consultants. You are welcome to check.