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Mahlatse M

1 reviews | Active since Jul 2011

23 Nov 2017, 15:14

Too many referrals but no feedback:(

Very disappointed  called in to apply for credit increase on my credit card, the query keeps on been referred for 48 hours and no one calls to notify me until I call and ask, then I am only told to wait another 48 hours with no valid reason just that it has been referred can’t they just tell me yes or no so that I can move to another institution which cares maybe?

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Replies (2)
Standard Bank
Standard Bank's reply23 Nov 2017, 16:05
Official

Dear Mahlatse

Thank you for your posting.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Nov 2017, 09:40
Official

Dear Mahlatse

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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