Too Disappointed in Standard Bank Prestige Account Closure

So i went to Standard Bank in Eastgate on the 10th June 18 to close my prestige account,as i have switched banks and the consultant Elroy told me he cant as there was a cheque thats still to be processed and i should comeback in a couple of days.Went ahead and openned a savings account and left,needless to say i waited over an hour then told that to my annoyance.

In my busy schedule managed to go to Standard Bank in Woodmead on the 23rd July 18 and Gugu told me there is R150 i should pay before closing the acc and to my amu*****t,she enquired and i told her i went to Eastgate earlier and she said she will email Elroy and his Team leader and her Teamleader and will wait for a response and will call me the next day which was to be the 24th July 18 and no call,only on the 25th July 18 she called and told me there is nothing that can be done,i should make the R150 payment and i agreed that will pass by same day.

Then i went to Standard Bank New Market Place Alberton,to close account with R150 in my hand and the lady told me i should pay R821 +- before closing the account....Then she suggested i go to Eastgate,then off i drove and waited about 50 mins for Leroy who was on lunch where i got there.He quickly checked and said 'I cant close the acc,anymore as debit orders ran and theres fees charged"....i asked him how cause i switched account and ALL my debit orders went off on my new bank account?He said he is not sure why.He then asked my why didnt Gugu close the account as she could have.....Passing the Buck i thought.......Told him im not prepared to pay these fees as i saw him 1st on the 10th and there was still enough money in the bank. I then told him i need to go,as i was in a hurry and he should call when he has resolved.He Elroy then said he will call Gugu to find out why she didnt close the account.Then he will ring me.Then he phoned alater around 17:00 and told non can be done i should pay the fees before closing the account and i said really....thinking i could screan at him but remained calm.

Im uphold,mad and disappointed in Standard Banks handling of this matter....according to me,it should have been resolved on the 10th July when i went to Eastgate Standard Bank and my account should have been closed and all this unnecessary.