BK
Boipelo K

1 reviews | Active since Dec 2017

28 Dec 2017, 11:15

Toll gate payments without permission

I lost my card a month ago.. I reported it and reopened a new card. My account has been used on more than 23 payments for tollgates without my knowledge and worse part i don't even have a car.. I went to the Hammanskraal branch 5days back to report and reopen another account however i still haven't received my new card yet but this is still continuing and now theres almost 10 transaction of the same tollgates payments deduction from my account!!!! My account is on minus because STANDARD BANK is allowing *****..

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Replies (1)
Standard Bank
Standard Bank's reply28 Dec 2017, 11:52
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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