Told that unauthorized debit was reversed when it was not

<p>If you think that unauthorised debits on your Standard Bank Credit Card can be reversed, think again!</p> <p>On the 3rd of July, I received a SMS at 09h31 “Standard Bank: R4534.22 purchased from *** at … 2016-07-03 Query? ********** 107"</p> <p>I immediately phoned the number to query and reverse the unauthorised debit on my card.</p> <p>What a waste of time!</p> <p>After a long and irritating story by the individual who took my call, I was **** to and told that the charge had been reversed.</p> <p>The individual also advised me to cancel the card to prevent the vendor from charging the card again. After “reversing the charge”, I was put through to someone else to cancel the card. The reference number for the call was ********** 860.</p> <p>The charge, made from a vendor outside South Africa, was not been reversed.</p> <p>Fortunately, I managed to sort the problem out with the vendor in Canada, who had incorrectly debited the card, otherwise I would be R4534.22 out of pocket.</p> <p>Why lie to me and assure me that the debit had been reversed?</p>