Told that an account being emptied is not *****

Today, on 31/07/2015 I received an SMS notifying me of an amount having been transferred out of my daughter's savings account. This account is merely for savings and is not used often. After phoning Standard Bank to enquire I was notified that this may only be an error and the SMS meant for someone else. After getting home and checking my internet banking I discovered that my daughter's savings account (linked to my own cards) has been emptied. I phoned the ***** line, understandably upset, after explaining the situation to 2 different equally unfriendly and unhelpful call centre people I got the answer that this DID NOT COUNT AS ***** OR SUSPICIOUS ACTIVITY and that I should go into a branch to enquire during business hours! Why the hell must I go into a branch to help figure out and fix THEIR mistake or error or figure out whether this is ***** or not! MY money has been taken, and there is no trace of where to it has gone but I must wait for business hours and take my time to go into a branch to find out! This is not the first time with Standard Bank and I am done with them now. Having my Friday night spoilt and having to worry about where my money is!I have HAD ENOUGH!