Told Standard Bank that I did not require a financial advisor but still being charged commission

In February I was contacted by a Standard Bank advisor and asked if I would like him to be my financial advisor. As I had not been contacted by a Standard Bank advisor since 2021, I said in writing that I didn't need an advisor. Last month I noticed that an advisor is still receiving commissions from my investments. I contacted Standard Bank who informed me that I have to complete a form to get rid of an advisor. They sent me the form but certain information such as the advisors FSP license number and the financial advisor code are missing and after repeated request to provide the information needed to complete section B, I'm having to resort to HelloPeter