Told a lift would take 5 hours

On Saturday during the day I tried phoning this Take Me Home service that is offered as part of my Standard Bank \Value Added Benefit".<br> <br> I was on hold for about 20 minutes and eventually gave up - 20 minutes is far too long to wait for a call centre agent in my opinion.<br> <br> I called again later and got through. I was told I could book the lift later"