Todays complaint

I have been a standard bank client for over 20 years and have now moved to another bank due to the terrible service with standard bank. After all the years I was declined a credit card I app**** for with a small limit of 10 thousand rand......my husband and I have a joint account so apparently my salary wasn't good enough, yet it was for Nedbank!!!! This is just one of my complaints. Today while trying to close my savings account, and being wonderfully assisted by Sue Roos, who I have to say is the only person who has ever given me GREAT service, (there should be more of her in the branch) we were rudely interrupted by Shakira who wanted to know if she could assist Sue I presume because we were taking a while. I felt this was degraging for Sue as it made her feel like she wasn't doing her job properly or wasn't capable and I could see she felt very awkward. I noticed that however while there were many people waiting their turn to see a consultant Shakira was sitting comfortably in her office offering no assistance. Perhaps Shakira feels she has taken on a management position?? This is not the first time I have been disappointed in her.