cN
cherise N

1 reviews | Active since Sept 2012

29 Sept 2015, 15:07

TODAY I SIGN TO BE INSURED - TODAY -DISGUSTING PPL

Hippo yesterday 28/09/2015 allowed view quotes- standard bank was one of the 5 I chose due to affordability on the estimated quote so I selected for them to call me back - THIS DID NOT HAPPEN Today the 29th I log onto website and select to be called back between 11-12pm and I receive a call at 1230. i then basically signed myself up online without the help of a consultant - which is what I did however I received not one proof of my policy details or being insured etc. When ADEL Maistry decided to call me she had no information for me regarding me needing my proof of being insured - she said she would call back and yes she did but with telling me I will receive proof of my insurance/policy in 21 days via post. I argued because I need proof today however she couldn't help and tells me to contact customer service, I find that rude not to mention how she ignored me telling her I need proof today and spoke on top of me as she gradually ignored what I was saying and ended the call. I called customer care and spoke to someone who said they will send my proof and still I haven't received it. YOU WANT TO DEBIT MY ACCOUNT N 48 HOURS BUT DONT DAMN GIVE ME MY PROOF OF INSURANCE!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply30 Sept 2015, 11:41
Official
Hello Cher23,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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